Returns are accepted only for eligible beauty products. Opened cosmetics cannot be returned, except when we sent a damaged or wrong item.
You have 7 days from the date of delivery to initiate a return for eligible items.
Contact our customer service or use the return form on your order page within 7 days of delivery.
We'll provide you with a return authorization number and shipping instructions.
Carefully package the item in its original condition and ship it back using our provided label.
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
A sealed, unopened product can be exchanged for another shade or variant of the same product within 7 days, if it is in stock. Opened cosmetics cannot be exchanged.
If you receive a damaged or defective item, contact us within 24 hours and include a short unboxing video. A video is required only for damage claims, not for every return. We will arrange a replacement or refund for eligible damage.
If you receive the wrong item, we'll cover all return shipping costs and send the correct item immediately. No questions asked!
If your order arrives significantly later than promised, you may be eligible for a partial refund or store credit as compensation.
Refunds and replacements cover sealed returns, damaged deliveries, and wrong items. Opened beauty products are final sale for hygiene reasons, so a change of mind after opening is not refundable.
Our friendly customer service team is here to assist you with any return or refund questions.